Even if the data center operators in order to solve the problem of shortage of staff, actively promote and using the latest technology (from DCIM solutions to artificial intelligence, the fusion system) to help to minimize data centers will staff needs, but does not solve the fundamental problem.Because no matter how automated the data center is, the demand for data center personnel will not disappear anytime soon.
In a data center in the early stages of development of the industry, with professional personnel is easier, because at that time, few in number, data center technology is ready to follow in the job market and have many new technology trend of university graduates.And the time of the data center is a new simple world, there is no virtual machine edge, containers, equipment, new technology, such as the Internet, this means that when the demand for data center operators there are such fine and easy to define.
"Over the last 20 years, the data center has been staffed by young people."The Uptime Institute President Lee Kirby said, "now, those with data center start and development of the industry professionals have begun to retire now, through the development and growth, increasing demand for professionals.And as the size of the data center doubles every four or five years, that means the demand for data center professionals will double.
Kirby has enough experience with how companies configure their staff.Kirby has been President of Uptime Institute since 2016.Uptime Institute is a development that is widely used in data center industry data center design, build, and operation of sustainable level standard consulting organization, working to improve data center in the performance of the whole industry level.Before he became President, Kirby was the organization's chief technology officer.
"Today, no data center needs to provide support."He said, "a large enterprise with hundreds of thousands of square feet of large scale of data center, there are also some small and medium-sized enterprises have deployed in the edge of the small data center, from the core to the edge, the enterprise has all the appearance of different sizes, different types of configuration, different requirements, and the complexity of the environment are on the rise."
Kirby said that in today's environment, the data center industry should adopt a three-pronged approach to solve the recruitment and configuration problems of professionals.
(1) the enterprise needs to evaluate employees to determine the current skill gap and mitigate future problems.
"In the past, companies were able to get OSHA's safety requirements met and trained by hiring good mechanical and electrical engineers, because it was much simpler then."He was recommended to evaluate data center organization to discover and understand employees have the skills before explains, "once the organization know what skills they have, you will need to use their job skills and corresponding matching jobs."
(2) invest in the right training plan.
Kirby said, the enterprise still has a lot of things to consider, but for those already in office staff must be considered to provide the appropriate training, at the same time also want to consider for the future operational data center position and training employees.While some training can be done internally, much of it needs help from outside organizations, such as local community colleges, private training companies, and universities.
"It will depend on the training budget," Kirby said.Companies need to provide appropriate budgets for employee training and need to pay for training wisely.Priority for short-term and long-term training, the greatest influence where this can be traced back to understand employee skills gap, because the enterprise discovery skills gap means the corresponding risks, enterprises will be training on high-risk projects, and then the long-term risks.
Kirby points out that some of the necessary training effects may not always be obvious."A lot of times, employees' soft skills are ignored," he says.If the data center staff won the top job after working for many years, but no have higher level in writing and communication, and in the development of a data center project, especially with external service providers, they need to specify what you need to provide in terms of the contract, may be because of the lack of such skills and make enterprise business affected."
(3) establish and finance channels for promoting quality employees.
At this stage, Kirby said, data center operators are likely to use the same organization for training.
"I think the data center industry is a bit of a mystery to universities and technology institutions, so I need to get a little bit more understanding.The Uptime Institute is working with local universities, and even the university's science and technology students to learn more about the technology and requirements of the data center industry.
Due to the community college's job is to provide professional training to meet the needs of the local economy, so the community college graduates also data center for the future of recruitment provides a great opportunity.Recruiting college and community college graduate systems may also be another way to help the data center industry develop.
"The data center industry is a male-dominated industry," Kirby said.We hope that more women will enter the industry so that they can tap into an untapped pool of resources.And there are even fewer women in the data center industry than in the military.We should think about the different pools of resources that are being explored, try to work with universities, work with different repositories, and create more opportunities to attract more people into the data center industry.
Kirby believes that if the data center industry can follow these three methods and processes, a sustainable way can be found to meet the needs of employees.And the way data center operators get talent from their peers to keep their businesses running will eventually be replaced.
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